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Privacy Policy

Racebest Ltd is a UK based ticketing platform for endurance sports events and is a private limited company registered in England & Wales (8193734). Our registered office is 2 Stepping Stones, East Morton. Keighley BD20 5UG. For general enquiries, please contact admin@racebest.com or telephone 0113 831 3139.

This privacy policy explains how we process your personal information.

This privacy statement only covers RaceBest Ltd and information processed on www.racebest.com.

This statement does not cover organisations listing their events on www.racebest.com nor does it cover links within this site to other websites.

When you enter an event listed on RaceBest

When you register for or purchase a place in an event listed on www.racebest.com, we will process information about you.

The lawful basis for collecting this information is performance of a contract with you or necessary for our legitimate interests (to ensure your safety and the safety of others or to protect our rights or to ensure the proper operation of our website and our business or to prevent and detect fraudulent activity security incidences and criminal activities).

What information do we collect about you?

We collect the following information:

  • Name,
  • Date of Birth,
  • Gender and
  • Contact information (address with post code, telephone number and email address).

In addition we may collect other data on behalf of individual organisers that are deemed necessary to meet the entry requirements of their particular event such as:

  • Membership of a running club and the club’s name,
  • Your England Athletics unique registration number,
  • information related to your health or personal needs that you wish the organiser of the event to be aware of,
  • emergency contact details and
  • details of a responsible adult where the entry being purchased is for a child

We do not hold or store bank account or credit card information.

How will we use the information about you?

We will share your information securely with the Event Organiser of the specific event that you have entered solely for the purpose of managing your entry in their event.

We will securely store your personal information including your email address and contact telephone number for the purpose of keeping you informed about the event you have entered through Racebest Ltd. We use security measures to protect against the loss, misuse and alteration of data used by our system.

These contact details may be used to send you:

  • information about your entry to your chosen event,
  • information you may require about your chosen event and
  • Your name and club (where applicable) will be published in an entry list as part of the event information posted on the site. This information expires on the day of the event.

When results are published on RaceBest

When an event has taken place the organiser of the event may publish the results on RaceBest Ltd.

The lawful basis for presenting this information is necessary for our legitimate interests to ensure the proper operation of our website and our business.

The results lists will include your name, bib number, position and finishing time and depending on the particular event may include age/gender category, club and other times (as applicable).

When you list an event on RaceBest as an event organiser

When you set up an account with us to list an event, we process information about you.

The lawful basis for collecting this information is performance of a contract with you or necessary for our legitimate interests (to ensure your safety and the safety of others or to protect our rights or to ensure the proper operation of our website and our business or to prevent and detect fraudulent activity security incidences and criminal activities).

What information do we collect about you?

Your name and contact details and bank account details necessary for the transfer of event receipts.

How will we use the information about you?

We collect information about you in order to manage your account and provide the agreed service covered under the event organiser terms and conditions.

Marketing

Subject to your consent we may from time to time use your contact details to send you information about other races we think may be of interest to you and/or information about other services and goods provided by Racebest Ltd. You may withdraw this consent at any time by unsubscribing from future communications.

We will never share, sell, or rent individual personal information with anyone else without your advance permission or unless ordered by a court of law.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit.

If you want to find more about the cookies we use visit our Cookie Policy page.

Use of sub-processors

RaceBest Ltd uses the following organisations to process data on our behalf:

  • Sage Pay
  • Brightbox

RaceBest Ltd will ensure that any sub-processors have equivalent data protection provisions.

Review

This policy is reviewed periodically and we reserve the right to amend it accordingly. You are expected to read this page and to be aware of any changes.

Date of last review: 24rd May 2018